Privacy Policy

heytox ("heytox," "we," "us," or "our") operates a referral service that connects consumers with independent licensed aesthetic providers. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.

By using our website or submitting a request through our forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

When you use heytox, we may collect the following information:

• Name — your first and last name, so we and a matched provider can identify you.
• Phone number — so we and a matched provider can contact you about your request.
• Email address — so we and a matched provider can send you information related to your request.
• Location — such as your ZIP code or general area, so we can connect you with providers near you.
• Treatment interest — the aesthetic service or treatment you indicate you are interested in (for example, tox, filler, facials, or laser treatments).
• SMS/text consent — when you check the consent box on our form, we record that you have agreed to receive text messages from heytox and matched providers about your request. We store the fact of your consent along with the date and context of your submission.
• Usage and technical data — such as browser type, device information, pages visited, and referral source, collected automatically through standard web technologies.

We use the information we collect to:

• Match you with an independent licensed aesthetic provider in your area based on your location and treatment interest.
• Facilitate communication between you and matched providers by phone, text message, and email regarding your request.
• Send you appointment details, offers, and follow-up messages you have consented to receive, including via SMS.
• Operate, maintain, and improve our website and referral service.
• Comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell your personal information. We do not share or sell your phone number or SMS consent to third parties for their own marketing purposes.

If you provide your phone number and consent to receive text messages, you may receive SMS messages from heytox and/or the independent provider we connect you with regarding your aesthetic treatment request, appointment scheduling, and related follow-up.

Message frequency varies depending on your request and interactions with heytox and matched providers. Message and data rates may apply.

Opting out: You can opt out of text messages at any time by replying STOP to any message you receive from us or a matched provider. After you send STOP, you will receive a confirmation message and will no longer receive marketing or promotional texts, though you may still receive a limited number of transactional messages as permitted by law. For help, reply HELP or contact us at hello@heytox.com.

Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

We share your information only as needed to operate our referral service:

• Matched providers — we share your name, contact information, location, and treatment interest with the independent licensed provider we connect you with so they can respond to your request.
• Service providers — we use trusted vendors (such as hosting, CRM, and messaging platforms) who process data on our behalf under contractual obligations to protect your information.
• Legal requirements — we may disclose information if required by law, court order, or to protect the rights, safety, or property of heytox, our users, or others.

We do not share or sell phone numbers or SMS consent to third parties for marketing. We do not rent, trade, or otherwise make your contact information available to unrelated parties for their promotional use.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including connecting you with a provider, maintaining records of your consent, and complying with legal and regulatory requirements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal exceptions.
• Opt out of marketing communications, including by replying STOP to texts.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@heytox.com. We will respond within a reasonable timeframe as required by applicable law.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

heytox
Email: hello@heytox.com